Archive for the Management Category
It’s the Economy. It’s all Local. Its Cure is Customers.
The Clinton/Bush election campaign popularized the saying “It’s the economy, stupid.” Add to that one of the oldest and wisest political axioms: “All politics is local.” The combination describes the thoughts of owners today wondering if they should hire, expand, promote or take other actions to improve their businesses.
The single most important factor for business [...]
Southwest Airlines Apologizes the Right Way
The way that Southwest Airlines apologizes to customers for a bad trip – for whatever reason – was the topic of a large story on the front page of the Chicago Tribune’s Business section on Wednesday, August 25.
Not every one of your customers has a perfect experience, and it can happen for a variety of [...]
Trust: Having it. Getting it.
Trust. One little word that can give a lot of meaning to anything connected with it. A recent Gallup poll shows many people do not trust the news media. Only 25% have either a “great deal” or “quite a lot” of confidence in newspapers. Even fewer, 22%, have confidence in TV news.
As a business owner, [...]
Hewlett-Packard’s Ex-CEO Hurd Let It Happen
Reading accounts of why Hewlett-Packard’s board of directors fired CEO Mark Hurd shows how his cover up of a personal relationship with an H-P marketing coordinator caused the H-P board to take decisive action.
Reports state that the board took action because he had a personal relationship with Jodie Fisher. Perhaps more importantly, Mr. Hurd filed [...]
What Business Can Learn From the Blago Trial
Well, the trial (or at least the first trial) of former Illinois Governor Rod Blagojevich (Blago for short) is over. He was convicted on one of the 24 counts against him. That one was lying to federal agents. So what can small and mid-size business owners take away from all the talk and events swirling [...]
The FHA Still Works for Main Street
With all the news about government overspending and private institution’s unbridled greed, it’s easy to forget that there’s plenty of laudable work being done on behalf of America.
There was a lot of pessimism in the wake of the Great Depression as well, when it seemed no one would come to the rescue of ordinary working [...]
Greenspan Against Bush-Era Tax Cuts
Former Chairman of the Federal Reserve Alan Greenspan is a little like Bill Clinton in a few respects. Though both men are far-removed from the political offices that raised them to this level of notoriety; whenever these men have something to say, the press is sure to give a good listen.
Greenspan is a financial wizard, [...]
