Archive for the Ethics Category
Southwest Airlines Apologizes the Right Way
The way that Southwest Airlines apologizes to customers for a bad trip – for whatever reason – was the topic of a large story on the front page of the Chicago Tribune’s Business section on Wednesday, August 25.
Not every one of your customers has a perfect experience, and it can happen for a variety of [...]
Hewlett-Packard’s Ex-CEO Hurd Let It Happen
Reading accounts of why Hewlett-Packard’s board of directors fired CEO Mark Hurd shows how his cover up of a personal relationship with an H-P marketing coordinator caused the H-P board to take decisive action.
Reports state that the board took action because he had a personal relationship with Jodie Fisher. Perhaps more importantly, Mr. Hurd filed [...]
What Business Can Learn From the Blago Trial
Well, the trial (or at least the first trial) of former Illinois Governor Rod Blagojevich (Blago for short) is over. He was convicted on one of the 24 counts against him. That one was lying to federal agents. So what can small and mid-size business owners take away from all the talk and events swirling [...]
Citibank Settlement Punitive to Shareholders?
The Securities and Exchange Commission announced that it’s come to a $75 million settlement with Citigroup. While on the surface it seems that this is a clear-cut case of people finally winning against banks who were knowingly deceptive, the people who did the wrongdoing will likely not be footing the bill when all is said [...]
The FHA Still Works for Main Street
With all the news about government overspending and private institution’s unbridled greed, it’s easy to forget that there’s plenty of laudable work being done on behalf of America.
There was a lot of pessimism in the wake of the Great Depression as well, when it seemed no one would come to the rescue of ordinary working [...]
Greenspan Against Bush-Era Tax Cuts
Former Chairman of the Federal Reserve Alan Greenspan is a little like Bill Clinton in a few respects. Though both men are far-removed from the political offices that raised them to this level of notoriety; whenever these men have something to say, the press is sure to give a good listen.
Greenspan is a financial wizard, [...]
Dudley Sets up $100M Relief Fund
New BP CEO Bob Dudley knew that walking into this job at this juncture wouldn’t be the kind of golden parachute many of his executive pals are able to enjoy. The person who inherited this disaster would be similar to whoever took office in 2008: Not too much to celebrate in the state of the [...]
